The author Tom Hillenbrand is behind the figure of the impotent and annoyed customer König. His series “On Hold. My life as a customer ”has been published by SPIEGEL ONLINE since the beginning of 2010 and is one of the most popular columns there.

Hillenbrand has worked as a business journalist for over ten years and writes crime novels . His third novel “Last Harvest” will be published in summer 2013, with the main character of the Luxembourgian chef Xavier Kieffer. Tom Hillenbrand lives in the Munich service desert.

More about his projects at